Shipping Policies

Free Standard Shipping On Orders Over $50.00

• Certain Restrictions Apply
• Only Available on Paper Products Offered Online at www.filingstore.com
• Not Available on Steel Products Offered Online at www.filingstore.com
• Orders Must Be Placed Online at www.filingstore.com
• Free Shipping is not available to AK, HI, APO/FPO or anywhere outside continental US

Lead Times: (Time From Order to Ship Date)

• Stock Manila/Color Folders: 1-3 Business Days
• Stock Labels: 1-3 Business Days
• Open and Stackable Shelving: 2-4 Business Days
• Expansion Pockets 5-10 Business Days
• Fire Proof Cabinets: 10-20 Business Days
• Modified Stock Folders: 10-20 Business Days
• Custom Tabs / Dividers: 15-25 Business Days
• Custom Folders: 20-30 Business Days
• Times-2 Speed Files: 20-30 Business Days

Lead times are estimates only.

Transit Times: (Delivery Time Once Shipped)

• Most Folders and Labels are shipped UPS ground.   Please allow 5-7 Business days for delivery.
• Large folder orders are shipped via freight carrier.  Please allow 5-7 business days for delivery.
• Shelving products are shipped via freight carrier.  Please allow 5-7 business days for delivery.
• Inside Delivery Orders are shipped to regional delivery centers and then are re-delivered to the customer's location.  Please allow an additional 5-10 working days for inside delivery.

Delivery times are estimates only.

Returns:

• Custom Products cannot be returned.
• Please contact customer service at 888-606-5563 to receive "return authorization" and instructions before returning any stock items.
• Items cannot be returned after 30 days, items after 30 days are on case by case bases.
• Returned stock items must be sent PREPAID.
• Returned stock items are subject to a 25% restocking fee, freight charges, plus a repackaging fee if required.
• For more information regarding Filingstore.com return policies, click on the links below.

Filingstore.com Return of Goods Policy: Steel

Filingstore.com Return of Goods Policy: Paper